Scalent.
Commercial Transparency • Compliance

Refund, Cancellation & Delivery Policy

Operated by: Scalent • Hyderabad, Telangana, India • Effective Date: October 29, 2026

1. Delivery Policy (Digital Services — No Physical Shipping)

  • Digital Services Delivery: Scalent delivers exclusively digital consulting, software workspace access, automation scripts, and workflow engineering services.
  • No Physical Shipping: No physical goods, hardware, or packages are dispatched or shipped to physical addresses.
  • Delivery Turnaround: Digital onboarding credentials, software access, and client portal provisioning are delivered electronically via email immediately or within 1 business day of transaction confirmation.

2. Cancellation Policy

  • Software Subscriptions: You may cancel recurring subscription plans at any time through your client dashboard or by emailing support@scalent.co.in. Cancellation stops subsequent billing cycles from renewing.
  • Custom Consulting & Retainers: For bespoke consulting sprints and implementation retainers, cancellation notices must be submitted in writing following the termination provisions agreed upon in your Statement of Work (SOW).

3. Refund Policy

  • Technical Defects: If a verified system outage or unresolved defect prevents platform usage during the first 7 days following purchase, you are eligible for a 100% full refund.
  • Custom Deliverables: Fees paid for custom strategy audits, engineering hours already worked, deployed cloud architectures, or accepted project milestones are non-refundable.
  • Refund Processing Timeline: Approved refunds are credited directly back to the original payment source (bank account, UPI, or card) within 5 to 7 business days.

4. Pricing & GST Statutory Disclosure (Small Business Exemption)

Statutory Disclosure under Section 22, CGST Act, 2017

All prices listed on scalent.co.in and associated invoices are denominated in Indian Rupees (INR / ₹). Scalent operates under the small business turnover threshold under Section 22 of the Central Goods and Services Tax (CGST) Act, 2017 (aggregate annual turnover under ₹20 Lakhs) and is exempt from mandatory GST registration. Consequently, no Goods & Services Tax (GST) is levied or collected on invoices.

Sample Commercial Invoice Breakdown

Description Amount (INR)
Revenue Operations / Setup Retainer ₹4,999.00
Goods & Services Tax (GST - Exempt under Sec 22 CGST Act) ₹0.00
Total Payable: ₹4,999.00