Scalent.
Regulatory Compliance • DPDP Act, 2023

Privacy Policy

Effective Date: October 29, 2026 • Last Updated: October 29, 2026 • Entity: Scalent • Hyderabad, Telangana, India

This Privacy Policy describes how Scalent ("we", "us", or "our") collects, uses, processes, and protects your personal data in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000 of India.

1. Data We Collect

We collect personal data strictly required to deliver our services:

  • Contact Information: Name, email address, contact number (+91), and company name.
  • Service & Account Telemetry: Login timestamps, IP address, and platform usage analytics.
  • Billing Information: Order IDs, transaction reference numbers, and billing addresses. (Payment card details and UPI credentials are authenticated directly via PCI-DSS compliant payment gateways and are never stored on our servers).

2. Purpose and Lawful Basis

We process your personal information based on affirmative consent for:

  • Provisioning service retainers and client access to software workspaces.
  • Responding to support queries submitted via web forms, email, or WhatsApp.
  • Issuing commercial invoices and maintaining statutory accounting and tax compliance records.

3. Data Storage & Security

Personal data is encrypted in transit (TLS 1.3) and at rest using industry-standard cryptographic protocols. Data is hosted on secure cloud architecture serving Indian networks.

Absolute Privacy Guarantee: We never sell, rent, or trade your personal data with external third parties under any circumstances.

4. Statutory Rights under the DPDP Act

Under the Digital Personal Data Protection Act, you maintain the full right to:

  • Access a summary of your personal data processed by us and the identities of data processors.
  • Request correction of inaccurate or misleading information, or erasure of personal records.
  • Nominate an individual to exercise rights on your behalf in the event of death or incapacity.
  • Exercise grievance redressal readily through our designated grievance mechanism.

To submit a formal request regarding your data rights, please email: support@scalent.co.in.

5. Grievance Redressal Officer

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, the contact details of the Grievance Officer are:

Officer Name: Sharath Kumar Shaboth
Designation: Grievance Officer & Data Controller
Entity: Scalent
Office Location: Hyderabad, Telangana, India
Email: support@scalent.co.in (Subject: Grievance Redressal)
Response Commitment: Acknowledgment within 24 hours; resolution within 15 working days.